Part 1. Completely clueless what the waiter is all about
It all started when I (Dragan Nikolic) was a student working very hard as a waiter trying to meet my ends. I was this awkward shy kid running around with a tray, completely clueless what being a waiter is all about. All I knew and all I was told that my job as a waiter is to simply just take the order and take that order to the table with a tray. I didn't make much money with my job, as it was very difficult to progress. I always had this feeling of hitting the "money ceiling" as I just couldn’t make more money. I was always trying hard to do my best at work and to be acknowledged by my boss and colleagues, but it was not easy. I was dealing with constant jealousy and work politics, with no organization or any interest of the manager to teach me a new skill or anything in fact.
Part 2. Sacrifice
But one day everything changed when I was in London, visiting my best friend who took me to a restaurant called Sketch. There was where I learned it was much more than just taking the order. There was this waiter with superhuman abilities making killer tips with every single table he served. At that moment I knew that if someone who was JUST LIKE ME, could go to his work and in few HOURS make more money than I had made in a month, then I NEEDED to learn that skill at whatever cost. Knowing this, I decided to leave my hometown, my family and my friends to start my new journey in London learning everything I needed to know about that skill.
Part 3. What went wrong?
I managed to get a job in Sketch and I finally got my first table. I was nervous, but I was pretty sure that I could model what I had seen from other waiters. Without doing any formal training beforehand, I assumed that it couldn’t be that hard, right? Besides, I felt like I had WAY better skills than that waiter I was observing few days earlier. If I could WOW the guests with how skilled and fast I was, then they’d sure give me a tip, right? And then, it was one of the most embarrassing moments of my waiter career, happened on the floor for everyone to see. Nobody tipped. Nobody got up from their chair, and shake my hand for "great service". I thought I did everything that the other waiters did.
Part 4. Waiter Hacking
I started going around town to different restaurants, and I kept observing as other waiters and managers continued to make more tips per day than I was making per month. Each one had a “missing piece” that they were using to sell and generate crazy tips that I wasn’t. I strongly believed that if I could learn this one skill that my life would change forever. So I tried harder. Every time, I’d add to my service a new thing I was learning until I slowly started to master the skill and I began making really good money! The new me was a success; I scaled my salary and tips to £3000+ /month.
Part 5. Too much scale
Eager to see how far I could push things, I stopped working in restaurants and started working in clubs, and I started scaling. Within my first 3 months I made £27,000 in tips alone. Within 1-year, I was making £65,000 /year, and by year-2, I was making £87,000 /year. People from the industry started noticing me on the streets. I was like semi-famous. But beneath the surface, things were chaotic, my relationship with my gf suffered, I was working long hours, and I started to hate my life.
Part 6. Finding zen
Tired of putting out endless fires and working 12-hour days, I moved to Ibiza, Spain, and I started simplifying my Frankenstein of a work. The idea was simple: More with less. I aimed to maximize: monthly income, working less hours, and internal happiness — while simultaneously — minimizing: complexity, extra hours, and stress. After two years of experimentation, I found what we believe is the perfect model. I call it “5-Figure Zen”, I live it and I teach it too.
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